Q: How do I apply for a rental?
A: Our Application is available online through the menu link or on the page of the rental you are
interested in. Our Application and Rental Policy is available for you to view under the Tenant Resources page.
Q: Can you hold a rental for me?
A: If you want us to hold a rental for you, we will require a “holding deposit” and a signed Holding Agreement.
Once complete, we will hold the unit until you are ready to occupy. We typically don’t hold a rental for more than
a week before we expect you to start paying rent and other costs. We can request a longer hold from the Landlord but
you should not expect long hold times.
Q: How much is the deposit? Is it refundable?
A: Your deposit is based on an objective scoring criteria and is refundable. See our Application and Rental Policy for more information.
Q: Can I use a Cosigner?
A: We only allow cosigners for college students in apartments. Additional restrictions apply.
Please review our Application and Rental Policy for more information.
Q: How do I pay rent?
A: Our secure Tenant Portal allows you to set up direct deposit payments for free. We also allow money orders, cashier checks, personal checks,
debit or credit cards, and cash payments at a partner location. Fees may apply. Contact the office for more information.
Q: When is rent due? What if it’s a weekend / holiday?
A: Rent is always due on or before the first day of the month. We provide an additional three days “grace period” to accommodate forgetfulness.
On the 5th day of the month, we charge a late fee that will not be waived.
Weekends and holidays do not excuse you from making payment on time. You can always pay early! We also allow online payments 24/7 and we have a drop
box at the office so payment can be dropped off at any time of day.
Q: Why did I receive a notice when I paid the rent on the 5th of the month?
A: Rent is always due on the 1st day of each month. Wyoming requires us to give you an additional three-day “grace period” in case you
are running late. The late fee is charged on the 5th day of the month, even if it’s a weekend or holiday. If you have not paid in full
by the 10th day of the month, we begin the eviction process, even if it’s a weekend or holiday.
Q: How do I report maintenance?
A: All maintenance requests should be submitted in writing through the Tenant Portal. This allows us to better track it.
You can attach pictures or other documents to assist us.
If the office is closed and you have an emergency, call (307) 587-9608 and follow the instructions. Our on-call maintenance
coordinate will contact you as quickly as possible.
Q: Can I have a pet or add another pet?
A: Moving an animal into the rental without our approval – even if you already have an approved pet – is a violation of the lease
and may result in a fine and/or eviction. We do not allow animals to “visit” rentals without prior approval, nor may you “pet sit”
for someone even if you already have an approved animal.
Some rentals do not allow pets at all while others have a limit to the number or type of pet. Contact the office to see what is
permissible in your rental. If allowed, you will need to submit the animal for pet screening, be approved, and sign the Animal Addendum
before you can allow the animal on the property. Approved animals will require a rent increase.
For more information, please contact the office for our detailed Animal Policy.
Q: What happens if my pet dies or is removed from the property. Will my rent be reduced?
A: No. The rent increase is to mitigate the additional risk associated with allowing pets on the property. We spread the fee
over the length of your lease for your convenience. Even if the pet is removed, the fee remains in place for the full length of your lease.
Q: How do I add a roommate?
A: The prospective roommate must submit an Application to Rent and pay the associated fee. We will screen the Applicant to the same
standard as anyone else. If the application is denied, they cannot move into the property. If approved, the new Tenant will sign the
existing Lease Agreement prior to them moving in. There will be a fee associated with any lease modification.
Q: My roommate wants to leave, but I want to stay. What do I do now?
A: All Tenants must submit a written request to have someone removed from the lease. We will not refund any portion of the security
deposit since it is a condition of your rental agreement. You and your roommate will have to settle any funds owed to each other,
including any or all of the security deposit. There will be a fee associated with any lease modification.
Q: Do I have to let you in to inspect or perform maintenance?
A: Yes. You are obligated to allow us in to perform maintenance or conduct periodic inspections. These visits may be documented with
pictures and/or video for office use. We are obligated to give you “reasonable” notice but we do not require your permission to enter.
We will always try to accommodate your schedule but our staff and contractors have personal lives and aren’t available 24/7.
Q: My lease is expiring. Is renewal automatic?
A: No. If you wish to remain in the rental, you should sign an extension or renewal. Please note
you cannot force a Landlord to continue renting to you when your lease expires.
Q: I need to move for my job or other personal reason. Can I break the lease?
A: You are legally obligated to fulfill the term of your Agreement. However, there may be a way to pay an early termination fee,
allowing you to leave early and remain in good standing. Contact the office for additional information.
Q: What are the procedures for moving out?
A: Tenants should give 30 days notice in writing. The simplest method is through the Tenant Portal. Log in, scroll down to your address, and click on it. When the new page opens, you'll see a blue button near the top for "Give Notice". Fill this out and our team will be notified immediately.
For additional information, go to the Tenant Resources page for out Move Out Instructions.
Q: Why can’t I clean the carpet myself?
A: We require professional carpet cleaning because home machines and rentals are not powerful enough to handle the deep cleaning necessary.
Rental machines are poorly maintained and often make the carpet worse by depositing odors.
Q: When will I get my deposit back?
A: You should not count on your deposit to help cover moving expenses. We require time to inspect the rental, account for any amounts owed
by you for unpaid rent, cleaning, or repairs, and then process your payment.
Wyoming requires us to return the remaining balance within 30 days of lease termination, or within 15 days after receipt of your forwarding
address, whichever is later. If there is damage to the rental, the return period may be extended another 30 days.