Privacy Policy

Last updated: July 29, 2026

American West Realty and Management (“American West,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, disclose, and dispose of personal information obtained through our website, applications, communications, and real estate or property-management services.

Personal Information We Collect

Personal information is information that identifies, relates to, describes, or can reasonably be associated with an individual. Depending on your relationship with us, we may collect:

First and last name
Mailing and property addresses
Email address
Telephone number
Date of birth
Social Security number or other government-issued identification number
Mother’s maiden name
Financial institution account or routing information
Debit or credit card information
Electronic identification numbers or access codes
Information contained in consumer reports
Rental, employment, income, credit, and background information
Information submitted through website forms, lease applications, transaction documents, tax forms, or other real estate-related forms
Communications and information you provide by telephone, email, text message, or in person

When and How We Collect Information

American West Realty and Management may obtain personal information:

From consumer reporting agencies in connection with lease applications or for other purposes authorized by the consumer
From lease applications completed by prospective tenants
From real estate-related forms completed in connection with a transaction
From tax-reporting forms provided to us
When you complete a form or enter information on our website
When you communicate with us by telephone, email, text message, or in person
When you request or receive property-management, leasing, sales, or other real estate services

How We Use Personal Information

We may use personal information to:

Provide property-management, leasing, sales, and other real estate services
Respond to questions and customer-service requests
Process applications and transactions
Obtain consumer reports, credit checks, background checks, and rental-history information
Communicate about appointments, properties, transactions, applications, and services
Send appointment confirmations, reminders, and schedule updates
File required reports with governmental agencies
Establish authorized ACH deposits and payments
Improve our website and services
Administer surveys, promotions, contests, or other website features
Send periodic emails about transactions, services, or other relevant information
Carry out other purposes authorized or requested by the individual

Prospective Tenants

Information provided by prospective tenants is primarily used to obtain consumer reports, conduct credit and background checks, and verify rental history, employment, or income. Information contained in an application or consumer report may be discussed with property owners for whom we manage property.

We may also report information to consumer reporting agencies when permitted by law.

Property Owners

When we act as a property manager, we use an owner’s personal information to:

Deliver contracted management services
File required reports with governmental agencies, including the Internal Revenue Service
Establish authorized ACH deposits or payments
Arrange utilities or related property services
Carry out other purposes authorized by the owner

Real Estate Clients and Customers

When we represent or assist a buyer, seller, landlord, tenant, or other client, we may provide information to service providers at the client’s direction or when reasonably necessary to deliver the requested services.

These service providers may include mortgage lenders, title companies, attorneys, inspectors, contractors, insurance providers, property owners, property managers, and other parties involved in a transaction.

If we represent or assist a prospective tenant, information may be discussed with or provided to property owners or their agents with the tenant’s knowledge and as reasonably necessary to complete the transaction.

Terms and Conditions

We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
You can cancel the SMS service at any time. Just text “STOP.” After you send the SMS message “STOP” to us, we will send you an SMS message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, sign up as you did the first time, and we will begin sending SMS messages to you again.
If you are experiencing issues with the messaging program, reply with the keyword “HELP” for more assistance, or contact us directly at support@rentawr.com.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply to messages sent to you from us and to messages sent from you to us. Message frequency may vary. If you have questions about your text or data plan, contact your wireless provider.
If you have questions regarding privacy, please review this Privacy Policy at https://www.americanwestrealty.com/privacy-policy.

Protection of Personal Information

We use reasonable administrative, physical, and electronic safeguards to protect personal information.

These safeguards may include:

Keeping physical files in secured locations
Protecting electronic records with usernames, passwords, and access controls
Restricting access to individuals who require the information to perform their duties
Requiring individuals with access to maintain confidentiality
Using encryption, including Secure Socket Layer technology, where appropriate
Scanning our website for known security vulnerabilities and malware
Exercising reasonable discretion when discussing personal information
Releasing personal information only as described in this policy or as otherwise authorized or required by law

We do not permit employees or agents to make unauthorized copies of consumer reports or insurance-claim records. Consumer reports retained in company files may not be accessed later merely as a convenience to customers or clients.

Our affiliated real estate agents may be independent contractors and may maintain separate transaction files. We instruct agents to prevent unauthorized access and to protect personal information in their files in a manner consistent with this policy.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Payment Information

When permitted and reasonably necessary, payment information may be retained to process authorized transactions, recurring payments, or billing. Payment information is protected using reasonable security measures and access controls.

Cookies and Website Technologies

Our website may use cookies and similar technologies. Cookies are small files transferred to your device through your web browser that allow a website or service provider to recognize your browser and remember certain information.

We may use cookies to:

Remember preferences
Improve website functionality
Understand website activity and usage
Compile aggregate information about site traffic and interactions
Improve future website experiences, tools, and services
Support advertising and analytics services

You may configure your browser to warn you when cookies are being sent or to disable cookies. Disabling cookies may affect some website features or services.

Third-Party Disclosure

We do not sell or trade personally identifiable information.

We may provide information to:

Direct affiliates
Website-hosting providers
Consumer reporting agencies
Payment processors
Property owners and their authorized representatives
Real estate transaction participants
Vendors and service providers that help us operate our website, conduct our business, or provide requested services
Government agencies, courts, law enforcement, or other parties when disclosure is required or permitted by law

We expect service providers receiving personal information to use appropriate safeguards and handle the information only for authorized purposes.

We may release information when reasonably necessary to comply with the law, enforce our policies, protect rights or property, prevent fraud, or protect the safety of American West Realty and Management, our customers, or others.

Non-personally identifiable and aggregated visitor information may be shared for analytics, marketing, advertising, or other business purposes.

Third-Party Links

Our website may contain links to third-party websites, products, or services. These websites have separate privacy policies, and we are not responsible for their content, privacy practices, or activities.

Google Services

We may use Google services, including Google Analytics, Google advertising services, remarketing, display-network impression reporting, and demographics and interests reporting.

Google and other third-party vendors may use first-party and third-party cookies or similar identifiers to collect information about interactions with our website and advertisements.

Users can manage Google advertising preferences through Google’s advertising settings. Users may also use the Network Advertising Initiative opt-out page or the Google Analytics Opt-Out Browser Add-on where available.

Google’s advertising policies are available at:
https://support.google.com/adwordspolicy/answer/1316548

Access to Personal Information

Access to personal information in company files may be provided to:

The agent or broker servicing or coordinating a transaction
The office manager supervising the agent
Property managers and assistant property managers
Reception and administrative personnel
Application processors
Accountants
Employees and contractors who require access to process an application, transaction, or authorized business task

Property owners do not receive unrestricted access to personal information in company files. We may, however, discuss relevant information from a tenant’s consumer report or lease application with the property owner.

Copies of personal information may be provided to a property owner:

With the tenant’s consent;
When reasonably necessary and legally permitted; or
If we cease managing the property and the files are properly transferred to the owner, the owner’s attorney, or a new property manager.

Personal information from buyers, sellers, landlords, or tenants may be discussed with mortgage lenders, title companies, prospective landlords, and other parties when reasonably necessary to provide requested services or complete a transaction.

We may also disclose information in response to court orders, subpoenas, governmental investigations, legal requirements, or lawful requests from law enforcement.

Disposal of Personal Information

Company personnel may not destroy company records without appropriate authorization.

When personal information is no longer required and disposal is permitted, we use reasonable measures to prevent unauthorized access. These measures may include:

Shredding physical documents
Securely destroying physical records
Erasing electronic files using methods intended to make the information unreadable or undecipherable
Removing personal information from documents or electronic records

Erroneous Records

If we determine that we reported incorrect information to a consumer reporting agency, we will take reasonable steps to correct our records and ask the reporting agency to correct its records.

If we maintain an erroneous record indicating that a consumer issued a dishonored check, we will take reasonable steps to correct or delete the record after determining that the information is incorrect or receiving an appropriate law-enforcement report indicating that the check was unauthorized.

We ask individuals providing sensitive or confidential information to identify it as personal information when appropriate.

California Online Privacy Protection Act

We maintain a conspicuous link to this Privacy Policy on our website. The link includes the word “Privacy” and can be accessed from our website.

In accordance with our stated practices:

Users may visit our website anonymously where technically possible.
Changes to this policy will be posted on the Privacy Policy page.
Users may request changes to personal information by emailing us, calling us, or using an available account feature.

Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard governing responses to these signals, website behavior may depend on the technologies and service providers in use.

Users can also manage cookies and tracking technologies through their browser settings and applicable third-party opt-out tools.

Children’s Privacy

We do not knowingly market our services to children under 13 or knowingly collect personal information directly from children under 13 through our website.

Data-Breach Response

If we discover a data breach involving personal information, we will take reasonable steps to investigate, contain, and address the incident. We will provide notices to affected individuals and governmental authorities when required by applicable law.

CAN-SPAM Act

We may collect and use email addresses to:

Send information and respond to inquiries
Process transactions and send related updates
Provide information about products and services
Communicate with clients after an initial transaction
Send authorized marketing communications

For commercial email communications, we will:

Avoid false or misleading subject lines and sender information
Identify advertisements when required
Include our physical business address
Monitor third-party email-marketing services when applicable
Honor valid unsubscribe requests promptly
Provide an unsubscribe method in applicable commercial emails

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last updated” date. Continued use of our website or services after an update is subject to the revised policy where permitted by law.

Contacting Us

Questions regarding this Privacy Policy or our messaging practices may be directed to:

American West Realty and Management
2945 Big Horn Avenue
Cody, WY 82414
Phone: 307-587-9608
Email: support@rentawr.com
Website: https://www.americanwestrealty.com
Privacy Policy: https://www.americanwestrealty.com/privacy-policy

American West Realty & Management, LLC